Terms of Service

Effective 30 July 2026

1. Who we are

PayperPDF is a trading service operated by Lexicologist Ltd, a company registered in England and Wales under company number 12640738. Our registered office is C/O Taxevo, 1 Cedar Office Park, Cobham Road, Wimborne, England, BH21 7SB. Contact us at support@lexicologist.ltd.

2. The service

We provide online tools that process PDF files and return a new PDF or ZIP download. Files are processed on our servers during the request; the current service does not provide document storage. Keep your original files and check every result before relying on it.

You must be at least 18 and have authority to enter the contract. You may only process files you are legally entitled to use. Do not upload malware, unlawful material, or highly sensitive information for which this service is unsuitable.

3. Accounts

Sign-in links are personal to you. You are responsible for keeping access to your email account secure and for activity performed through your account. Tell us promptly if you believe it has been compromised.

4. Credits and prices

Credit packs are one-time purchases. We do not currently offer subscriptions or recurring billing.
The checkout page shows the total price, currency, pack size and any applicable tax before you pay.
Purchased credits do not expire while the service operates, but are not transferable or redeemable for cash.
The credit cost of an operation is shown before processing. We charge only after the service successfully produces the requested result.
If a connection fails after a result is produced, contact support. Repeating the same technical request reference will not create a duplicate charge.

Payments are handled by Stripe. A contract is formed when payment is accepted and we confirm the purchase. Keep the emailed receipt or invoice as your durable copy of the transaction.

5. Cancellation and refunds

If you are a UK consumer, you may ask to cancel an unused credit-pack purchase within 14 days of purchase. If you choose to use credits during that period, you expressly request that we begin supplying the service immediately. Your refund may be reduced to reflect services already supplied, as permitted by law.

We additionally offer a 14-day first-purchase satisfaction guarantee. Email support@lexicologist.ltd with the account email and receipt reference. Nothing in these terms limits your statutory remedies where a service was not supplied with reasonable care and skill or was not as described.

6. Failed or defective work

A rejected upload or failed operation should not consume credits. If a credit is deducted without a usable result, contact us and we will investigate and restore it where appropriate. Depending on the circumstances, consumer law may entitle you to repeat performance or a price reduction.

7. PDF files and intellectual property

You keep ownership of your files. You give us a temporary, limited permission to process them solely to perform the action you selected. We do not intentionally retain PDF contents after the request completes. More information appears in our Privacy notice.

8. Availability and limits

We use reasonable care and skill but cannot promise uninterrupted availability or that every PDF can be processed. Password protection, malformed documents, uncommon PDF features and resource limits may prevent processing. We may apply reasonable file-size, page-count, rate and security limits.

9. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. If you are a consumer, we are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill, but not loss that was not foreseeable or business loss arising from consumer use.

If you use the service wholly for business purposes, our aggregate liability relating to the service is limited to the greater of £100 and the amount you paid us in the preceding 12 months, except where the law does not permit that limitation.

10. Suspension and closure

We may suspend access where reasonably necessary for security, suspected fraud, unlawful use or material breach. You may request account closure through Support. We will explain any data we must retain for legal, accounting or fraud-prevention purposes.

11. Changes

We may update these terms prospectively. We will give reasonable notice of material changes by email or in the service. A change will not remove credits already purchased or reduce rights that arose before the change.

12. Law and complaints

These terms are governed by the law of England and Wales. If you are a consumer elsewhere in the UK, you retain mandatory protections and may bring proceedings in the courts available to you locally. Please contact support@lexicologist.ltd first so we can try to resolve a complaint.